Your privacy is our priority. This policy clearly explains how Joker188 collects, uses, stores, and protects the personal data of every Malaysian member — in plain, straightforward language.
When you register an account at Joker188, you are entrusting us with your personal information. We take that trust seriously. This Privacy Policy is a document that explains exactly what happens to your data — from the moment you fill in the registration form, every time you make a deposit using Touch 'n Go eWallet or DuitNow, to when you reach out to our customer support team.
Joker188 operates on the principle that your personal data belongs to you. We are merely temporary custodians, and we use that data solely for the purposes you agreed to upon registration — to allow you to use our platform safely, swiftly, and without interruption.
Quick Summary: Joker188 does not sell your data to advertisers. We do not share your information with third parties except in the circumstances set out in this policy. You have the right to know, access, correct, and request the deletion of your data at any time.
This policy is written in Bahasa Malaysia because we want every one of our players to clearly understand their rights — not just those comfortable reading legal documents in English. If any part is still unclear after reading it, the Joker188 is available to assist via 24-hour Live Chat.
Joker188 only collects data that is genuinely necessary to provide the platform's services to you. We do not collect data excessively or for purposes unrelated to platform operations. Below are the categories of data we collect and how they are collected.
Data you provide directly:
Automatically collected data:
We never collect sensitive data such as health information, religious beliefs, political views, or biometric data without your explicit consent.
Data Joker188 collected is used for specific and limited purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your renewed consent.
Joker188 does not use your data to build psychological profiles, does not use your data for third-party advertising, and does not sell your information to any other company for their own marketing purposes.
Your data security is the highest technical priority at Joker188. We continually invest in security infrastructure to ensure your data is protected to a standard that meets or exceeds industry benchmarks.
While we take all reasonable precautions, no security system can be guaranteed 100% impenetrable. We encourage members to take their own security measures, such as using strong passwords and enabling two-factor authentication (2FA) on their account Joker188 them.
Joker188 does not sell, rent, or disclose your personal data to third parties for their marketing or commercial purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform operating properly.
Permitted data sharing:
Joker188 conducts due diligence on all third parties that receive our members' data to ensure they maintain equivalent data protection standards. All third parties are required to sign data processing agreements that prohibit them from using your data for any purpose beyond what is permitted.
As a member of Joker188, you have certain rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights in a straightforward and hassle-free manner.
To exercise any of the above rights, please contact our support team Joker188 via Live Chat or email at support@joker188.run, clearly stating the right you wish to exercise and any relevant information. We will verify your identity before processing the request to protect the security of your data.
Platform Joker188 uses cookies and similar tracking technologies to deliver a better user experience, maintain session security, and understand how members use our platform.
Types of cookies we use:
Joker188 may send you marketing communications regarding the latest offers, bonus promotions, new games, and platform updates. We do this responsibly, based on the preferences you indicated during registration or through your account settings.
Platform Joker188 is intended strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.
Should we discover that personal data belonging to someone under the age of 21 has been collected on our platform — whether through account registration or any other means — we will take immediate steps to delete that data and close the account in question. Any associated balance will be returned to the individual's legal guardian following proper verification.
If you are a parent or guardian who believes your underage child has registered an account at Joker188, please contact us immediately at support@joker188.run. We will investigate and take appropriate action within 48 hours.
As an online platform, Joker188 may process and store your data on servers located outside Malaysia in limited situations — for example, for services provided by international game providers or cloud infrastructure with data centres across multiple locations.
Joker188 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform technology developments.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data Joker188 manage your data.
If you have any questions, concerns, or complaints regarding how Joker188 in handling your personal data, we welcome your feedback. Our data privacy team is ready to assist.
If you are not satisfied with how we have handled your privacy complaint after contacting us, you have the right to refer the matter to the relevant data protection authority under applicable Malaysian law.
Overview of data categories, processing purposes, and retention periods
| Data Category | Primary Purpose | Legal Basis for Processing | Retention Period |
|---|---|---|---|
| Registration Information | Account management, identity verification | Contract & legal obligations | Duration of active account + 5 years |
| Financial Data (e-wallet/bank) | Processing RM deposits & withdrawals | Contract & legal obligations | 5 years after the last transaction |
| Verification Documents (KYC) | AML/KYC Compliance | Legal requirements | 5 years after account closure |
| Game History | Dispute resolution, audits | Legitimate interests | 3 years after the gaming session |
| Technical Data (IP, device) | Security, fraud prevention | Legitimate interests | 12 months from the date of collection |
| Support Communications | Complaint records, service quality | Legitimate interests & contract | 2 years after last communication |
| Analytics Cookie Data | Platform improvements | Consent | Until consent is withdrawn |
Our ongoing commitment to the privacy and security of every Malaysian member
Simple steps to exercise your personal data rights at Joker188
Every time you make a deposit at Joker188 uses Touch 'n Go eWallet, GrabPay, or DuitNow, there are layers of data protection working quietly in the background to keep your financial information secure. We never store your full e-wallet account number or banking password. Instead, our system only receives a secure token issued by the e-wallet provider after you authenticate the transaction on their end.
This means that even in a hypothetical scenario where the servers Joker188 experiences unauthorised access, intruders will not be able to steal your full e-wallet or banking account details. The tokens we store are exclusive to our platform and cannot be used by any third party to access your financial accounts. This is a security design we have implemented deliberately.
As for game history, Joker188 keeps a record of all your game sessions — not to monitor your playing habits, but to protect your own interests. Should a dispute arise over a game outcome or payment, these records serve as evidence that can be used to resolve the matter fairly and accurately. They also facilitate the account recovery process if you ever lose access to your account.
In terms of your player profile, Joker188 may use aggregated game pattern data for internal purposes — such as understanding which games are most popular among Malaysian players, peak platform usage times, or features that need improvement. All such analysis is conducted on anonymised, aggregated data — we do not build individual profiles for advertising purposes or sell them to third parties.
We also wish to emphasise that even though Joker188 partners with international game providers such as Evolution Gaming to deliver Live Casino tables; any data shared with them is strictly limited to the minimum technical information required to connect your gaming session. They do not receive your full name, identification number, or financial details through Joker188. Every game provider we work with has signed a strict data confidentiality agreement.
Frequently asked questions from Malaysian members about our data privacy practices
This Privacy Policy forms part of the member protection framework at Joker188 at large. Please also read the following documents for a full picture of your rights and protections.